Overview

Refund & Returns Policy

At RRR Purifier, customer satisfaction is our priority. If you are not fully satisfied with your purchase, our refund and return policy is designed to make the process simple and transparent.

Returns

Our return policy is valid for 30 days from the date of delivery. If 30 days have passed since your purchase, unfortunately, we cannot offer a refund or exchange.

To be eligible for a return:

  • The product must be unused, uninstalled, and in the same condition as received.
  • The product must be returned in its original packaging with all accessories, manuals, and warranty cards.
  • A valid proof of purchase (invoice/order ID) is required.

Non-Returnable Items

The following items are not eligible for return:

  • Installed or used water purifiers
  • Opened or used filter cartridges (RO membrane, sediment filter, carbon filter, mineral cartridge)
  • Customized or special-order products
  • Service charges and installation fees

Damaged or Defective Products

If your product arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

To process your request, we may ask for:

  • Product photos or videos
  • Order details
  • Description of the issue

After verification, we will arrange a replacement, repair, or refund.

Refund Process

Once your returned product is received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved:

  • Refunds will be processed via bank transfer, UPI, or store credit.
  • Customers must provide valid bank or UPI details for refund processing.
  • Refund processing may take 5–7 business days after approval.

Late or Missing Refunds

If your refund has not been received within the given time:

  1. Check your bank statement.
  2. Contact your bank for any pending transfers.
  3. Reach out to our support team for assistance.

For support, contact us at support@rrrpurifier.com.

Sale Items

Products purchased under special discounts, offers, or promotional sales may not be eligible for refunds.

Exchanges

We replace products only if they are defective, damaged during delivery, or incorrect.

For exchange requests, contact us at support@rrrpurifier.com.

Shipping Returns

To return your product, send it to:

RRR Purifier
[Your Business Address Here]

Important:

  • Customers are responsible for return shipping charges unless the return is due to our mistake.
  • Shipping charges are non-refundable.
  • We recommend using a trackable courier service for returns.

Need Help?

For any refund, return, or exchange-related questions, contact us:

📧 support@rrrpurifier.com
📞 +91 8886999639

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